Select System Status/ Status/ Device Info from the main menu. Note: For A5 and 3G186R, you can only log into the setup page wirelessly.Ĭheck the connection status in setup pageĬlick on Advanced Settings/Advanced directly after logging into the setup page. For troubleshooting on logging into the setup page, click here. You may need to refer to the User Guide for help about logging into the setup page. If you changed the login IP address or password, you should login with the new IP address and password.
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Enter the login username and password if prompted, generally admin both for username and password. You can only log into the setup page wirelessly for A5 and 3G186R.įind out the login IP address on the label located on the back of the Tenda device, and then enter it in the address bar of a web browser. Note: There is only one LAN or LAN/WAN port on some devices like A5/A6/A3/A30/N3/3G150B/PW201A, etc. Otherwise, try to connect your computer to another yellow LAN port or change another Ethernet cable. If it is lit, you may proceed with the next procedure. Take an Ethe rnet cable to connect your computer with one of the yellow LAN ports of the Tenda device.Įnsure that the light corresponding to the LAN port where the Ethernet cable is connected to is lit. Here we recommend you connect your device to Tenda device by a wired connection. Part 6: Troubleshooting Internet connectivity issues when the connection status shows Connected Part 5: Troubleshooting Internet connectivity issues when the connection status shows Connecting Part 4: Troubleshooting Internet connectivity issues when the connection status shows Disconnected Part 3: Check the connection status in the setup page Part 2: Log into the web-based setup page Note: Before proceeding with the solutions in this article, ensure that your Internet connection is active by plugging the Internet cable, which may come from your modem, directly into your computer. This article is aimed at troubleshooting Internet connectivity issues about Tenda routers.
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Internet connection problems may be caused by different factors, like the IP conflict between the Tenda router and the Internet upstream device, the registered MAC address, the MTU value, the DNS server, etc. Troubleshooting on Internet connection problem